FAQ


General questions

The first plant Catherine didn't kill was an ivy plant — but there were a number of casualties along the way! It was also her grandmother's name (who was a wonderful gardener), so there's a double tribute to the importance of plants (and nice people).

Ivie is the sister company of Callia Flowers, a proudly Winnipeg-based company (now national across Canada). Ivie and Callia are both still privately owned, not franchised, and have an amazing team of really great people behind every delivery.

Our box is designed really intentionally to:

  1. Protect the fragile plant leaves!
  2. Be as green as we can: it's made from 80%+ post-consumer material and is 100% recyclable.
  3. Encourage you to re-use it for good – like filling it with food or clothes for your local shelter.

All about the plants

They're all proudly born and raised Canadian, mostly out of British Columbia.

We use it to mean that we can get what's the best quality and price at any given time. That means we choose to use certain plants just for a short season or others not at all.

We also choose colours and textures that makes us think of the season we're in: cypress is way more appropriate in December than May!

We choose our plant varieties for the novice gardener: so they're really (really) resilient and easy to care for! We believe that everyone should be able to care for plants, and this is a great entry-level option. No green thumb required!

We've picked our plant varieties really carefully, so we only have 3 kinds at a time. If you're a plant connoisseur: first, you're awesome! Second, we probably won't have the specific variety you're looking for. Head to a local garden centre and they should be able to help!

Delivery information

We deliver in Winnipeg and throughout Manitoba, including Brandon, Portage la Prairie, Morden, Winkler, Steinbach, Beausejour, Stonewall, and many others, and we’ve now expanded into Regina!

Manitoba: We accept orders until 4pm the day before delivery, or for any date in the future.

Regina: We accept orders until 11am the day before delivery, or for any date in the future.

Our standard delivery rate ranges from $4-19, depending on the distance. You'll be prompted when you check out for the delivery rate that applies to you.

You choose the date of delivery!

Manitoba: Our standard delivery is between 10am and 5pm, Monday through Friday. In a time-crunch? We can usually accommodate rushed delivery: between 9am and 10:30am, between 9am and 12pm, and between 10am and 3pm.

Regina: Our standard delivery is between 10am and 5pm, Tuesday through Friday.

We’ll send a delivery confirmation to the email address you used to place your order! The email will let you know what time your order was delivered and where it was left, even if it’s with a neighbour. Hope they love their new plant companion!

It depends! If it's nice out, we'll leave the box on the front porch or in a safe, secure area. In non-covid-19 times, if it’s too hot or cold, we'll find a nice neighbour to hold it, and leave a note on the recipient’s door to let them know where it’s being held. We'll also notify the sender in an email. For covid-19, we're delivering contactless: we'll call/text on the way and then leave the box safely on the front porch.

Our plants are carefully packed in foam and a box so they'll be safe and sound!

30 Day Happiness Guarantee

We know that caring for houseplants doesn’t come naturally to some, but we are here to help you grow that skill! Ivie is judgment-free and we want everyone to benefits from live plants: that’s why we do the dirty work for you. Every plant comes with a pot, simple care instructions, and in spill-free packaging.  

If we've messed up, we have a 100% Happiness Guarantee behind every Ivie delivery: just let us know.

We are proud that we get concerns so rarely, that we can and will always make it right!

Still need help? Contact us, email us at sarah@ivieplants.com, or call us at 1-204-819-9402 and we'll be glad to help.